Mystery Shopping
is an efficacious and authentic technique used to collect data concerning genuine customer service experience at the "moment of truth" while your purchaser interacts with your employee.
Realistic, observational data gets rid of the discrepancy of subjectivity and allow a corporate client to trail customer service deliverance much as it covers financial operation. Based on our evaluations, our client's especially the corporate, can then target resources and working out on pathetic and feeble domains to make a tactical competitive vantage. Shop venture mystery shoppers provide the eyes, ears and standpoint of regular buyers in appraising your business / service.
Mystery Shopping is the market research tool that can be employed to evaluate the reliability of employees as whether they perform their tasks in conformity of company standards. Mystery shopping is also a valuable tool for a company to utilize because:
It amplifies the employee motivation.
It can be used to uncover problems in the service rendered by the employee, and also to appraise employee skill and competence while addressing to particular nuisance with the customers.
It can be used to explore new trends for the product or service demonstration.
It can be used for researching the techniques of competitors .
It can teach us about client anticipations in existent service situations or in specific scenario.
Mystery Shopping Specialist
Industry Specialism
Food / Restaurants (Dine-in or delivery)
Retail/ Consumer products
Banking
Automotive
Fashion/ Cosmetics
Electrical appliances
Many organisations have an "in-place" KPI for all aspects of operations, Mystery Shopping is one part of the total KPI scheme.
Shop Venture specializes exclusively in mystery shopping, so our customers can be ascertained that all our experts and resources are focused into it, which successively directs to high quality standards in order to accomodate the entire evaluation scheme effectly.
The process in which mystery shopping requires to be executed, could variegate significantly harmonizing industry or business type. Since we are fully cognizant of It, we extend a team of people who have comprehensive experience of the specific industry in question, and who can offer the most efficacious propositions and answers in terms of your mystery shopping program
Customized online reporting
Our online report solution enables the customer to:
Have a visit report within 72 hours after the departure time.
Have a visit report delivered to their inbox in PDF format or in several other documents format.
24/7 online access to the real time online reporting as well as ability to supervise progress of the project.
Our variety of report formats allows the report to be custom-made according to client requirements.
Strategic Analysis
Shop Venture specializes exclusively in mystery shopping, so our customers can be ascertained that all our experts and resources are focused into it, which successively directs to high quality standards.
The process in which mystery shopping requires to be executed, could variegate significantly harmonizing industry or business type. Since we are fully cognizant of It, we extend a team of people who have comprehensive experience of the specific industry in question, and who can offer the most efficacious propositions and answers in terms of your mystery shopping program.
Quality Control
Contrary to other marketing research tools, mystery shopping needs effective quality control covering in every step of the procedure, its not about result its how you achieve it. This quality control includes identification of the key objectives of the survey through the analysis and deliverance of the outcomes, as shown in the diagram or get the PDF version .
